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Frequently asked questions
What is the return policy?
Due to the bespoke and personalised nature of our products, we are unable to accept returns or offer refunds on made-to-order items unless they are faulty or damaged upon arrival.
We kindly encourage you to review all details carefully before placing your order. If you have any questions, our team is always happy to assist.
Every piece is crafted with care, and we are committed to ensuring you are completely satisfied with your experience.
What is the delivery lead time?
Each piece is lovingly bespoke and made to order with the utmost care and attention to detail.
- Bedding & accessories: approximately 6 weeks
- Furniture: approximately 20 week
You will be notified as soon as your order is ready for dispatch.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Each piece is lovingly crafted by our in-house atelier team, where every detail is carefully considered to create something truly special for your little one.
How much does shipping cost?
Shipping
- Bedding & accessories:
UK £14.95 | Ireland £29.95 | International – quoted at dispatch
- Furniture:
UK & Ireland £300 | International – quoted at dispatch